Venttly Terms of Service
Version 1.0 · Effective 1 October 2026 Operated by CODAFRIQA LTD, Kigali, Rwanda · Company Code / TIN 155397275 Governing law: the laws of the Republic of Rwanda
These Terms are a legally binding agreement between CODAFRIQA LTD, a company incorporated under the laws of the Republic of Rwanda ("CODAFRIQA", "we", "us"), and any person who accesses or uses Venttly ("you").
By creating an account or using Venttly, you confirm you have read and agree to these Terms and to the Venttly Privacy Policy. If you do not agree, do not use Venttly.
1. What Venttly is
Venttly is a pseudonymous social platform for saying things that are hard to say elsewhere. Depending on the version available to you it may provide profiles, personas, Vents and posts, Whispers, Tribes, private and group messaging, notifications, discovery, reporting and moderation tools, and verification.
Features may be added, changed, suspended or withdrawn. Not every feature is available to every account, territory or device.
> Venttly is not a crisis service, a counselling service, or a medical > service, and it is not a substitute for professional help. Section 9 says > what that means in practice. Please read it.
2. Accepting these Terms
2.1 By selecting "Create account", "Continue", "I agree" or a similar control, or by otherwise using Venttly, you confirm you have read and understood these Terms, agree to comply with applicable law, acknowledge the Privacy Policy, and accept that Venttly carries content created by other people.
2.2 Electronic acceptance. Electronic acceptance is acceptance, to the extent applicable law permits. We retain a record of it — the version presented, the date and time, and the account identifier.
2.3 Consent under data-protection law. Accepting these Terms is not a substitute for any consent required under data-protection law. Where we rely on consent to process personal data, we ask for it separately and for a specified purpose, as the DPP Law requires.
3. Who may use Venttly
3.1 Minimum age: 16. Venttly is for people aged 16 and over. The service refuses to create an account for anyone younger, and if we learn an account belongs to someone under 16 we will restrict or close it and delete the associated personal data. Members aged 16 and 17 are placed in a restricted tier with additional protections.
3.2 What you are telling us. By using Venttly you represent that you meet the age requirement, that the information you give is accurate, that you have the authority to enter into these Terms, and that your use breaks no law that applies to you.
4. Your account
You are responsible for keeping your credentials confidential, for taking reasonable care of your account and device, and for telling us promptly if you suspect unauthorised access.
You are responsible for activity through your account — except where applicable law says otherwise, or where the activity resulted directly from our failure to maintain required security safeguards.
Your recovery phrase is the only guaranteed way back into an anonymous account. We store it only as a hash, which means we cannot read it, cannot recover it for you, and cannot reset it on request. If you lose it and have set no recovery email, the account cannot be recovered by anyone, including us.
5. Identity, personas and pseudonymity
Venttly allows pseudonyms and personas. A persona is shown to other people in place of your account, and readers cannot link a persona's post back to you.
> Pseudonymity is not absolute anonymity. Venttly can still associate > activity with an account, and we retain what is necessary for security, legal > compliance, abuse investigation, account recovery and enforcement. Where the > law requires it, or where it is lawful and reasonably necessary, we may > disclose relevant information to competent authorities, courts or regulators.
We do not promise that a user can never be identified.
6. Your content
"Your Content" means anything you submit through Venttly — text, images, video, audio, profile information, messages, comments, posts, Vents, Whispers, usernames, reactions, reports and feedback.
You remain responsible for it, and you confirm you hold the rights and permissions needed to submit it.
You keep ownership of your Content. By submitting it you grant CODAFRIQA a non-exclusive, worldwide, royalty-free, sublicensable and transferable licence — for as long as necessary to operate the service — to host, store, reproduce, process, format, transmit, display and distribute it as reasonably necessary to run Venttly, deliver it to the people you intended, keep backups, secure and moderate the service, investigate abuse, and comply with the law.
We do not acquire ownership. When Content is deleted, this licence continues only as far as reasonably necessary for backups, legal compliance, security and dispute resolution, as the Privacy Policy describes.
7. What you must not post
You must not use Venttly to submit, distribute or facilitate content that:
- is unlawful, or threatens or facilitates violence;
- exploits or sexually abuses a minor, or is child sexual abuse material;
- is a credible threat against a person;
- facilitates terrorism or serious crime;
- impersonates another person in order to defraud or harm;
- is harassment, stalking or targeted abuse;
- unlawfully exposes another person's private information;
- facilitates fraud, scams or identity theft;
- infringes intellectual-property rights;
- distributes malware, or attempts unauthorised access;
- manipulates platform systems or artificially inflates engagement;
- encourages or instructs suicide, self-harm or serious physical harm;
- unlawfully distributes intimate or private material; or
- otherwise creates a significant risk of harm.
We may remove or restrict content that breaches these Terms, the law, or our Community Guidelines.
8. What you must not do
You may not reverse engineer the service except where the law permits, circumvent security controls, scrape or harvest user information without authorisation, create accounts by automated means, sell or transfer accounts, interfere with our infrastructure, probe for vulnerabilities without authorisation, use Venttly for unlawful surveillance, evade enforcement measures, manipulate moderation, impersonate Venttly staff, or help somebody else do any of these.
9. Safety, distress and crisis content
Venttly is a place where people share difficult experiences. It matters that you understand what the service is and is not.
> Venttly is not a crisis service, a counselling service or a medical service, > and it is not a substitute for professional help.
We do not monitor communications in real time and cannot be relied on to notice that somebody is in danger or to get help on their behalf. If you or somebody else is at immediate risk of harm, contact local emergency services or a qualified professional.
Where content suggests somebody may be at risk we may show safety information and signposting, and we may restrict content that encourages or instructs self-harm. Nothing in this section obliges CODAFRIQA to intervene in any particular case, and nothing here is a promise of rescue, treatment, emergency dispatch or any response time.
Content posted by other people is not professional advice. Do not rely on it in place of advice from a qualified practitioner.
10. Other people
Venttly connects you to people you do not know. We do not verify every member's identity, we do not guarantee that what they tell you is true, and we cannot guarantee that anybody will behave well.
Once you disclose something to another person, we cannot control what they do with it. Other people can screenshot, copy or record. You interact with others at your own discretion and risk. We do not become party to a dispute between users merely because our platform carried the conversation.
Nothing in this section limits obligations that cannot lawfully be excluded.
11. Moderation
We may — but are not obliged to — review, moderate, restrict, remove or disable Content. Depending on the circumstances we may remove content, limit its distribution, restrict functionality, warn, suspend or terminate accounts, prevent new accounts, preserve information, investigate, and cooperate with competent authorities.
Content is checked automatically when posted, and automated rules can act before a person has looked. We do not guarantee that all prohibited content will be found or removed, and the existence of moderation tools does not create an obligation to monitor every message.
If a decision affects you, you are told and you may appeal to a human reviewer, who will be somebody other than whoever made the original decision.
12. Reporting
You can report content, accounts or conduct through the tools in the app. Submitting a report does not guarantee a particular outcome; we assess reports against our policies, the law, the available evidence and the safety considerations involved. Reports that are false, malicious or deliberately abusive may themselves breach these Terms.
13. Suspension and termination
We may suspend or terminate an account where reasonably necessary to enforce these Terms, protect people, prevent fraud or abuse, investigate a security incident, comply with a legal obligation, respond to a lawful request, protect our rights, address serious or repeated violations, or protect the integrity of the service.
Where it is reasonably practicable and lawful, we will give notice or a chance to put something right. Immediate action may be taken where delay would create a safety, security, legal or operational risk. You may stop using Venttly at any time.
On termination your access may cease immediately and your Content may stop being publicly accessible. Some information may remain in backups for a limited period or be retained where the law permits or requires. Provisions that by their nature should survive termination continue to apply.
14. Intellectual property
Venttly — its software, interface, branding, trademarks, designs, graphics, architecture, original content and underlying technology — is owned by or licensed to CODAFRIQA and protected by intellectual-property law. Except as these Terms expressly permit, you may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, commercially exploit or create derivative works from it.
Feedback. If you volunteer a suggestion about Venttly, you grant CODAFRIQA the right to use it without compensation or obligation. This does not transfer ownership of separate intellectual property you independently own.
15. Third-party services
Venttly relies on third-party infrastructure — hosting, authentication, messaging, analytics and security providers — which operate under their own terms and privacy policies. We are not responsible for their independent acts or omissions outside our reasonable control. The providers we use are named in the Privacy Policy.
16. Availability
Venttly is provided on an evolving basis. We do not guarantee that it will always be available or uninterrupted, that every feature will remain, that it will work on every device, that defects will be fixed immediately, that content will never be lost, that messages or notifications will always be delivered, or that the service will be free of security vulnerabilities. Maintenance, updates, technical failures, cyber incidents, third-party failures and events outside our reasonable control may affect availability.
17. Privacy and security
Your use of Venttly is also governed by the Venttly Privacy Policy, which forms part of this agreement.
We apply reasonable technical and organisational measures to protect personal data and the service. No internet service can guarantee absolute security. Your own device may be compromised independently of Venttly, and you are responsible for protecting your credentials and device. We handle personal-data incidents under the DPP Law, including its breach-notification requirements.
18. Disclaimer
To the maximum extent applicable law permits, Venttly is provided "as is" and "as available". We make no representation or warranty that it will meet every requirement, be uninterrupted or error-free, be completely secure, remain permanently available, produce any particular outcome, or be free of harmful content submitted by other people.
Nothing in these Terms excludes a statutory right or liability that cannot lawfully be excluded.
19. Limitation of liability
To the maximum extent applicable law permits, CODAFRIQA LTD and its directors, officers, employees, contractors, affiliates and service providers are not liable for: indirect, consequential or incidental loss; loss of profits, business, opportunity, reputation or anticipated savings; loss of data where the law permits that exclusion; loss arising from interactions between users or from content submitted by users; the unauthorised conduct of other users; temporary unavailability; third-party services; or events outside our reasonable control.
Where liability cannot lawfully be excluded, it is limited to the maximum extent applicable law permits. If paid services are introduced, the monetary limit will be set out in the terms for those services.
20. Indemnity
To the maximum extent applicable law permits, you agree to indemnify CODAFRIQA LTD, its affiliates, directors, officers, employees, contractors and service providers against claims, losses, liabilities, damages, costs and reasonable expenses arising from your breach of these Terms, your unlawful use of Venttly, your Content, your infringement of another person's rights, your fraud or intentional misconduct, your breach of applicable law, or your misuse of another person's personal information.
This does not require you to indemnify CODAFRIQA for its own liability to the extent such an indemnity would be unlawful or unenforceable.
21. Complaints and disputes
If you have a dispute with us, contact us first and allow a reasonable opportunity to investigate and resolve it:
CODAFRIQA LTD, Akintwari, Kibagabaga, Kimironko Sector, Gasabo District, Kigali City, Rwanda — info@codafriqa.rw
Nothing here prevents you exercising a right available under mandatory law or approaching a competent regulator. Disputes that cannot be resolved informally are subject to the jurisdiction of the competent courts of the Republic of Rwanda, subject to any mandatory jurisdictional rights available to you.
22. Governing law
These Terms are governed by and interpreted under the laws of the Republic of Rwanda, except where mandatory provisions of another applicable law require otherwise.
23. Changes to these Terms
We may update these Terms. Where changes are material we will give notice through the app, by email, or by another reasonable method, and the updated Terms will state their effective date. Continued use after they take effect is acceptance, where applicable law permits. We keep a record of which version you accepted and when.
24. General
24.1 Severability. If a provision is found invalid or unenforceable, it will be interpreted or modified to the minimum extent necessary to make it enforceable, and the rest continues in effect.
24.2 No waiver. Not enforcing a provision is not a waiver of the right to enforce it later.
24.3 Entire agreement. These Terms, with the Privacy Policy and any policy expressly incorporated into them, are the agreement between you and CODAFRIQA concerning your use of Venttly.
*Venttly is operated by CODAFRIQA LTD, Kigali, Rwanda.* *Legal and data: info@codafriqa.rw · Technical support: support@venttly.com*